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« PR and social media round-up | Main | An interesting blog pitch »

October 22, 2008


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Canned Response in gmail is a great feature added. This feature is traditionally available only in Web Based Helpdesk Software like Helpdesk Pilot.

Eh, just like you shouldn't send form letters, I don't think you should send canned responses, unless it's an out of office reply. That's the only instance I can think of where the response could apply to everyone.

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