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December 13, 2005

Bloggers bring down business

Worth a read - how bad customer service can bring down your company (when you piss off a blogger).

“In the last couple of days there was one disgruntled customer that posted a blog that caused thousands of people to come out of the woodwork and jam our Web site. They’re basically trying to destroy our business in our busiest month, and they have.”

Hat tip PR Blogger.

Posted on December 13, 2005 |

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